Sue Thiers leads Community Solutions Alliance, bringing more than two decades of experience in representative payee services and benefits management. She oversees CSA’s full range of services, including benefit and fund management, individualized budgeting, bill payment, regulatory compliance and reporting, and coordination with families, guardians, and provider partners.
Sue brings a deep understanding of the Social Security and benefits landscape and the responsibility that comes with managing an individual’s finances. Her approach is grounded in accuracy, accountability, and advocacy.
Above all, Sue leads with a people-first philosophy: behind every account is a person whose dignity, stability, and quality of life come first. She helps shape a culture built on integrity, attention to detail, and compassion while continuing to advance CSA’s mission and future.
Every week we take a real question from a family or care professional and put it to Sue Thiers, our Director of the Representative Payee Program. Follow along, or send in your own.
“Absolutely. We build the budget around each individual's needs and priorities, with flexible options for accessing personal spending money. Supporting independence is an important part of what we do.”
“Yes — we want you involved. We handle the bills, budgets, and SSA reporting so you can go back to just being family. You'll always know what's happening.”
“One conversation is all it takes to start. We guide the referral, help coordinate the SSA application process, and keep you informed at every step — you'll have one point of contact.”
“Yes. Representative payee services can support older adults who need assistance managing their Social Security benefits. CSA can help manage benefits, pay essential expenses, maintain financial records and provide the ongoing oversight needed to help protect financial stability and independence.”
We're here to help families and care teams manage benefits with confidence.