How do I get started, and what's the referral process?
New referrals can be made by case managers, family members, or facilities. The process begins with a phone-based intake and application, and the required paperwork is emailed to you for signatures.
Completed applications are then submitted to Social Security for approval. SSA processing times vary, and CSA keeps you informed throughout the process. Expedited processing may be possible if benefits have been suspended.
What does CSA handle as Representative Payee?
As your representative payee, CSA:
- Covers essential needs like housing and food
- Creates a personalized budget for each individual
- Saves leftover funds in interest-bearing accounts
- Reports changes to Social Security and maintains complete financial records
- Coordinates with care teams and submits required reports
- Returns any funds received inappropriately
How does CSA set my budget?
We collaborate with each individual to create a customized budget covering housing, utilities, phone and internet, groceries, medical expenses, personal items, and clothing.
Bills are paid on the 1st or 3rd of each month, with remaining funds distributed weekly, bi-weekly, or monthly — whichever the individual prefers.
How does the program work?
CSA receives monthly benefits directly from Social Security into a secure, FDIC-insured account. We pay bills on time, distribute personal spending money on your preferred schedule, and provide additional funds as requested.
Is there a fee for Representative Payee services?
Yes. CSA charges 10% of the individual’s monthly benefit, up to a maximum of $57 per month (2026 rate). This fee is automatically deducted and is regulated by the Social Security Administration. There are no hidden charges, and our debit card program costs nothing extra.
How are benefits and eligibility protected?
We monitor account balances closely so resource limits for Medicaid, SSI, Section 8, and other programs are never accidentally exceeded, we assist with benefit renewals by supplying our portion of the financial information needed, and we report changes to SSA promptly and accurately. Monthly statements are available on request.
Still have a question?
We're happy to talk it through. Reach out and we'll walk you through every step.